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| Your Location: Timeshare Users Group: TUG Help and Frequently Asked Questions |updated: 7/15/08 |
General
| Passwords | TUG
BBS | Reviews
| Rankings
Classified
Ads | Direct
Exchange | Promos
| Advice
| HOA
| Photos
| Member
Services | Volunteers
How do I join TUG?
To
join our group, Go here JOIN NOW
choose the payment option that best suits you. We have several payment
options using a credit card. If you need immediate access to our
members only sections, use the
TUG Secure Online payment system (New members get
instant access!). The other alternative online payment option is PayPal
Payment. You can also call the 800-243-1921 (US
only) or 904-298-3185 (personally answered between noon & 5 pm
est weekdays, otherwise leave a voice message) or send a check to TUG,
po box 1442, Orange Park, Fl 32067 (include your email address on the
check!). The Membership info will be emailed to you. We normally
process memberships at the end of each weekday.
Note: The ID and password you will get when you join TUG is for accessing Members Only databases. This is different from the TUG BBS User Name and Password. The TUG BBS is an automated program and you will pick your own nickname and password when you register for the TUG BBS. Refer to the TUG BBS FAQ for further information.
What does it cost to join?
TUG
membership dues are only $15 for the first 12 months (new members also
receive a Free $10 classified ad as a bonus for joining our group). The
renewal dues are only $10/year or $25 for 3 years (both now come with UNLIMITED FREE TIMESHARE
CLASSIFIED ADS!).
How do I pay for my membership?
Membership
(like all TUG features) can be paid for in several different ways.
Payment
Options -
To
pay using credit cards (Visa, Master card, Amex or Discover) you have
many choices.
1-
Use the TUG
Secure Online Payment System linked on our home page (you
will receive a link to complete your membership on the thank you page
after paying!)
2-
Use PayPal
Payment
3- call
800-243-1921 (US & Canada only) or 904-298-3185
4- fax
419-793-5716
6-
send the information by email to tug@tug2.net
To
pay by check (in US funds - please use an international postal money
order outside USA & Canada) mail to:
TUG,
po box 1442, Orange Park, Fl 32067 USA
When will I get my password?
All
membership info is sent to the email address used when you JOIN.
Normally we try to process all new memberships daily (weekdays only).
If immediate access is required, please use the online TUG
Secure Online Payment system.
Why doesn't my TUG member password work in the TUG
BBS?
The
TUG BBS is a separate automated program which utilizes usernames and
passwords unique to each individual. You choose your own bbs username
and bbs password when you register
as a user of the bbs and now you will be able to have the SAME USERNAME
AND PASSWORD for both sections! For help on passwords click here.
How do I renew my membership?
About
a month prior to your membership expiring, you will receive a renewal
email notice. You can pay for your $10 renewal dues in the same ways
you pay for any of the TUG features (see how do I pay answered above).
We also have a special $25 3 year renewal available.
What is the cost of renewals?
Yearly
(12 months) membership renewal dues are only $10 (it also includes
another Free $10 classified ad). 3 year renewal is only $25 and
includes 3 free bonus classified ads.
Who do I contact for more membership info?
Almost
all answers about TUG memberships are posted on this website, however
if you can't find the answers you need, you can send email questions to
tug@tug2.net or
call 904-298-3185 between noon and 4pm est weekdays.
There
are several different username and password combinations used in the
various sections of the TUG website. Please see the Password
Help Page for assistance with TUG passwords.
What is
the TUG BBS?
The
TUG Bulletin Board System (BBS) is the online discussion area of the
Timeshare Users Group. This is where you can have your timeshare
questions answered, or discuss various aspects of timesharing (please
be aware that this is an area for discussion, not sales). Participation
in the BBS is open to all, TUG members and guests alike. You may read
available posted messages in the public forums by going to www.tugbbs.com,
but you must first register
as a bbs user in order to post messages. Some
bbs features are reserved for those identifying themselves as TUG
Members. TUG Volunteers, who are long time members, administer the
Bulletin Board.
Why won't
the BBS let me log in with the username and password I received in my
TUG Membership email?
The TUG BBS
is a separate automated program which utilizes usernames and passwords
unique to each individual. You choose your own bbs username and bbs
password when you register
as a user of the bbs and now you will be able to have the SAME USERNAME
AND PASSWORD for both sections! For help on passwords click here.
I am a
TUG Member and have registered as a user of the BBS. Why does the BBS
show me as a guest?
You
must enter the current BBS VERIFICATION CODE into your bbs profile to
be recognized as a TUG Member on the bbs. Note that you will need to
update this any time the TUG Member password is changed. Please see this
thread on the bbs for further information.
Where can
I find more information about the BBS?
For
more information about the bbs, please consult the various information
sources on the board itself. Two areas of interest are:
How do I
get into the Reviews Database?
There
are a number of places on the website which link to the review
database. On the homepage under Hot Links find the link Tug Reviews
which will take you to the Review and Ratings entry point. Once here
click on Tug
Reviews Database. We suggest you bookmark your favorite pages
for easy future access. If you are having trouble with the required
username and password, please review the Password
Help Page.
How do I
submit Resort Reviews?
The
preferred method is to use the TUG Review
Input Form. You may also send in your review as a direct
email message to the appropriate resort Review Manager at his/her
personal email address as shown on the resort listing pages. Each
resort listing page in the review database has the associated review
manager listed there. This information may also be found in the Volunteers List
page.
How do I
submit personal resort pictures I have?
Coordinate
submission of resort pictures through the appropriate area review
manager as mentioned above. See also the Photos
section of this page, below.
How often
are the reviews updated?
It
varies depending upon the review area manager. As volunteers, each
person has their own availability to process the reviews submitted. If
you have not seen your review posted within two weeks, it is fair to
write to the appropriate review area manager and ask why.
Reviews occasionally get lost. We want to know about it. Reviews are
what TUG is all about and we highly value them.
Does TUG
have reviews on international resorts?
TUG
has separate sections for Canada, Mexico and International. The
international area covers most countries around the world with
thousands of resorts reviewed.
Ranking
Questions
How
do I submit my resort ratings?
Firstly,
you must be a TUG member to submit ratings or to see
the lists of ratings, since they are password-protected.
Assuming you're a member, click "Ratings"
on the TUG Home Page under Hot Links. Enter the password, and you will
be at a page "Timeshare Survey Results and Input" that includes a link,
"HOW TO SUBMIT YOUR OWN SURVEY" near the top of the page. Click that
link, and you will be given instructions on how to do it, and then you
will see a link for RATING FORM.
Use that form, which will have spaces for you to enter resorts, RCI/II
codes, locations, and ratings from 1 (worst) to 10 (best) for up to 10
resorts.
If you are having trouble with the required username and password,
please review the Password
Help Page.
What are
the ranking guidelines?
There
is a detailed list of rating guidelines on the page "Timeshare Survey
Results and Input." Please read them before you submit the Rating Form.
How do
you select the Top Ten Resorts?
The
Top10 TUG Resorts
are based entirely on the average of the ratings received from
Timeshare members. They are NOT based on the opinions of TUG or its
coordinators. In order to have some statistical validity, a minimum of
twelve ratings for a resort must be received for it to qualify for the
Top Ten.
How often
are the ratings updated?
The
ratings are updated bi-monthly.
Classified
Ad Questions
How
do I submit my classified ads?
All
classified ads must be submitted using the Place New Ad link
located in the Classified
Ads. With the new automated ad system you will be able to
edit your ad prior to submitting it. You will also receive an automatic
response email for each ad you place. It will contain the ad id number
and add password which will allow you to edit your own ads.
What is
the cost of the ads?
All
ads in the new Timeshare Marketplace are
completely free for TUG members!
How long
are ads posted?
Your
ad is good for 3 months from its post date. You may renew the ad when
it expires for no additional charge if it has not yet rented or sold.
How big
can ads be?
There
is no limit to what you can type in the ad description.
How do I
change or remove my ads?
Once
your ad is posted, please double check it and try out your email link
to make certain it works correctly. If you need to edit or change your
ad, use the Ads
You Placed link on the Classified Ads page.
This will give you a list of you current ads. If you still are having
trouble editing your ad, please send an email to Ben Hum, the For Sale
Ad Manager, at benhum@alumni.uwaterloo.ca
or Geoff Braslow, the For Rent Ad Manager, at gbraslow@pacbell.net (please provide info
on the ad and where it is located when sending any email
messages)
How do I
pay for my ads?
Ads
are now free, no payment is required.
When are
the new ads posted?
With
our new ad system, ads are being updated daily
How do I
determine what price to ask for my resort?
TUG
has become one of the most effective (and by far the best priced )
places to advertise your timeshares ... we sell and rent many. However,
with the current glut of timeshare offers available, your success will
depend mostly on your pricing... with so many choices most people are
only interested in bargains! We recommend reading the "how to sell your
timeshare" article here: How to Sell your Timeshare
What do I
do when I get a buyer?
Contact
a 3rd party timeshare escrow and closing agent. Many licensed timeshare
brokers do this for a fee. See our TUG Business Ads
for a list of resale brokers and transfer agents.
How do I
submit a Direct Exchange ad?
Use
the Timeshare
Marketplace to submit an Exchange ad
What is
the cost?
There
is no cost for either ad, as all ads are free in the new Timeshare
Marketplace system.
How long
will the ad be posted?
All
ads will expire in 3 months, but you may wish to extend them at no
charge for as long as you wish.
How do I
update or remove my listing?
Once your ad is posted, please double check it and
try out your email link to make certain it works correctly. If you need
to edit or change your ad, use the Ads You Placed link on
the Classified
Ads page. This will give you a list of you current ads and
all the options for editing, or removing the ad.
What do I
do when I get someone who wants to exchange?
A
direct exchange is the use of your timeshare week by a guest. There is
no cost involved. Each Owner is responsible for making all arrangements
such as notifying your resort of the guest use. You also
warrant that the time has not been deposited with an exchange company
and is available for exchange and that applicable maintenance fees have
been paid. TUG does not get involved in any way with these trades, we
are only providing this space as a public service to help our members
and other timeshare owners.
What are Owner Referral Promos?
New resorts often have special vacation promos that they offer thought their current owners. The owners are encouraged to submit referrals and will receive various incentives from the resort for their leads. We have a section called Member's Resort Promos which post these specials.
How do I
submit my resorts owners referral promos?
If
you have an owners referral promo special you would like to have
posted, just send all the details by email to: tug@tug2.net
Please include what must be done to qualify (also list restrictions and
time frame) for the special and any incentives received by taking
advantage of the offers.
How does
my resort advertise on TUG?
Detailed
information is available in the TUG Resort
Ads section of our website. This would be an excellent place
for resorts to advertise their promos, resales or rentals programs. Our
Banner Ad
program has proved to be one of the best advertising sources
for timeshare resorts and cost less than 2.5 cents per banner
impression.
How can I
advertise my timeshare company on TUG?
Detailed
information is available in the TUG Business Ads
section of our website. This would be an excellent place for any
timeshare or travel related business to advertise their promos, resales
or rentals programs, etc. Our Banner Ad program
has proved to be one of the best advertising sources for timeshare
resorts and cost less than 2.5 cents per banner impression.
What kind
of information will I find in the Advice Section?
The
TUG advice
section contains information on FAQ about Timeshare,
tips on buying/selling or renting your timeshare, how different clubs
work, exchanging tips, glossary of timeshare terms, and general advice
from the collective wisdom of past and current TUG members.
How do I
submit an article for the Advice Section?
Advice
section submittals can be emailed as a plain text email message to tug@tug2.net
What
articles are needed?
If
you are in the timeshare business or can provide timeshare information
articles, please submit them for our advice section. Just
email your plain text email message to tug@tug2.net.
We have a long list of articles we would like to have at the bottom of
our Advice
Page , plus would love to have any other topic you feel would
be worth sharing with fellow timeshare owners.
How do I
get my HOA info posted for Free?
This
Home Owners
Association News section is available to all Homeowners
Associations for FREE to post information about their organization.
This can include notices of owners meetings, minutes from those
meetings, resort owners newsletters and even lists of foreclosures
sales that are being handled by the HOAs. TUG members, please contact
your Homeowner's Association (HOA) and let them know about this
section, there is no cost to the HOA's. To submit info, just email us
at tug@tug2.net
Where can
I see the TUG photos?
With
the demise of Photopoint.com, there is currently no official TUG photo
site. Resort photos may be submitted to the appropriate Review Manager
for possible inclusion with the resort review pages.
How do I
submit photos to TUG for inclusion in the review pages?
Please
see the Photo
Tutorial to help you through the process.
What do I
do if my name shows up in the Bad Email list?
Bad
email addresses and undeliverable email is one of our biggest
headaches. If your name is on the Bad Email List,
please send us your real name and your correct email address in the
body of the message. Please note many of those bad addresses listed
have had incomplete (not listing the @domainname.com) or invalid email
addresses. The only way our group communicates with its members is
though this website and by email.
You must
also have your correct email address on file to receive the new TUG
password when it changes.
p.s.
If your name is not on this list and you have not received any email
from TUG lately (we will normally send out an email update notice about
every 6 weeks), it probably means your membership has expired, please
contact so we can check your membership status. Send mail to Timeshare Users Group
How do I
change my email address?
Please
use the Email
Address Change Form linked on our home page to submit your
new email addresses. This notifies each rep, so if you have ads or are
listed as a resort contact, the reps will also get your change.
Who
are the TUG Volunteers and what do they do? For a list of current TUG Volunteers and the functions they
serve, see the TUG
Volunteer List page.
TUG survives because of a dedicated group of people who volunteer their
time to perform the tasks that keep TUG alive. If you are interested in
helping out please see the TUG Needs
Your Help page.
and post Unlimited Free Classified ads in the new TUG |
Send comments/feedback by email to: tug@tug2.net Timeshare Users Group
© Copyright 1993-2008
PO Box 1442, Orange Park, Fl 32067
Phone: (904) 298-3185
Homepage updated July 15, 2008 by B. Rogers - Send email regarding this page to tug@tug2.net
