TUG being an online business, sends out hundreds of emails each day to its members. Ranging from New Member welcome emails, to renewal reminders, to classified ad notifications, to the weekly newsletter! Despite being in business for going on 20 years now, we constantly fight the struggle to keep our emails out of your spam folders!
While many folks likely have heard of spam, far fewer actually know how to check their spam folders for legitimate email, and for some...have no idea they even have a spam folder!
In a nutshell, spam is defined as "Unsolicited Email"...simple as that! It is estimated that 50-80% of all email worldwide is Spam! This is literally trillions of emails that are nothing more than electronic junk mail.
Wikipedia article expanding on Spam
Given this enormous amount of junk email, nearly all email systems these days utilize something called a spam filter that attempts to identify messages based on their content, and instead of delivering them to your email inbox, will place them in a special folder called SPAM or JUNK MAIL. The problem with this is that its not actually reading the message, and simply does its best to determine if an email is spam or not, and since nothing is 100% accurate...in many situations completely legitimate emails are inadvertently marked as spam/junk and placed in this special folder vs going to your inbox for you to read!
What does this have to do with TUG?
Well since TUG sends so much email and we aren't google/yahoo/ford/etc, a lot of times our legitimate member emails get placed in spam folders. Since a good number of folks don't realize or check spam folders for legitimate email, it may seem like TUG is not replying, or you may miss out on classified ad message notifications or renewal reminders etc!
TUG makes a point to respond to all emails within a single business day (most much quicker)...so if you are expecting a reply from TUG but not getting it, please check your spam or junk email folder!
As mentioned before, all common email clients have a spam or junk folder (named oddly enough: SPAM or JUNK EMAIL). It will be a separate folder below your inbox. Below are a few examples from Gmail and Outlook:
As you can see, these folders are readily accessible from your main email client screen, and should be checked regularly as most default settings
for gmail/msn/yahoo etc will purge this folder at regular intervals and the mail is not recoverable at that point!
Note if your spam folder is completely empty and you did not manually empty it, it is likely you have your email settings configured to delete spam upon receipt! This means that any email (legitimate or not) considered SPAM will be instantly deleted! We do not suggest this setting, at the very least give yourself 30 days to inspect junk email and ensure you aren't deleting legitimate messages!
If you do see a legitimate email in your spam folder, either drag it into your inbox, or click it to mark it as "not junk email" to prevent emails from that sender (for example, TUG) being improperly marked as SPAM in the future!
If all else fails, shoot us an email with your questions, I assure you that we will respond within 1 business day (if not, check your spam folder!)!
Final word on Spam Emails!
This is a real struggle for TUG as we even see folks marking the newsletter and membership renewal emails as spam (yea, we get a notification when that happens). Unfortunately this results in more and more emails being incorrectly labeled as spam vs delivered into owners inboxes!
We greatly appreciate our members and make every effort to ensure all legitimate TUG emails are delivered properly, your assistance will help!
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