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Timeshare Users Group
Your Timeshare Luck has just changed by finding TUG!

TUG was founded in 1993 by a group of Timeshare owners just like you and exists as a consumer advocacy organization providing and unbiased source of information and advice on Timesharing for more than 20 years!

TUG cuts through the lies & "BS" providing the Truth about Timeshares!

Count yourself as one of the lucky ones, you have found the first and largest Timeshare resource site on the internet! No matter what the Topic or question, you will find honest answers provided by tens of thousands of owners like you who are happy to chat 24 hours a day!

The most common quote we hear from new members is
"I wish I had known about TUG before I bought my first Timeshare!"

How to contact Timeshare Users Group

Direct Email to TUG:

This email should be used for the vast majority of contact with TUG, anything from membership related questions, to general timeshare information and advice. Or if you simply just dont know who to ask, feel free to ask via this email address. Unlike the phone options (below) this email address is monitored and answered constantly and you WILL recieve within a short time, and always within 24 hours!

Please check your spam/junk email folder and or settings, as we have had reports of our emails being improperly labeled as spam and thus not making it to your inbox

Snail Mail (regular US mail)

Timeshare Users Group (TUG)
1335 Kingsley Avenue #1442
Orange Park, FL 32067

Phone Line

Please note that the TUG phone line is only staffed in the afternoons (eastern timezone) help and general timeshare questions. You are welcome to leave a message after those hours, but you are much more likely to get assistance with your issue if you send an email to instead as that will be checked before any voicemail messages. (PS. leave your email address on the voicemail!)

General TUG questions and contact - 904 298 3185


TUG on Social Media

you can find TUG on just about every type of social media platform there is, follow TUG everywhere!

Sign up for our Free Owner Newsletter

The TUG newsletter contains the most recent topics being discussed (or argued) by owners, as well as the most recent Timeshare reviews, Free Exchange ads, Last minute Timeshare rentals, and latest industry news!

With more than 50,000 subscribing Timeshare owners, it is the best way to keep up with topics and information important to owners and is completely free! Sign up today!

What does TUG offer Timeshare owners?

Click here to Join Now!

Timeshare Ratings & ReviewsAccess to Ratings & Reviews of more than 5000 Timeshare resorts all over the world!

All reviews are submitted by Timeshare owners who have traveled to these resorts and provide an accurate account of the property, room, local attractions and more!

Timeshare Discussion ForumsThe TUGBBS online community forums consists of nearly 80,000 other timeshare owners and is the first, largest and most informative online Timeshare Forum on the internet!

No timeshare question goes unanswered no matter how simple or complex! With Timeshare experts and owners alike, you will learn more from just reading and participating in these forums than you could ever imagine!

Timeshare MarketplaceThe TUG Timeshare Marketplace is one of the largest and most visited timeshare classified ad sites on the internet with millions of dollars in completed listings and thousands of current ads posted by owners!

All ads are open to the public and do not require membership to browse! TUG Members receive $75 worth of free ads, enough to sell or rent your timeshare all year!

Free Timeshare Advice ArticlesTUG Advice is probably the most helpful section of the site for new buyers/sellers just getting into timesharing.

Written by owners, members and experts. These articles cater to the entry level and intermediate level timeshare individual and are a must read for anyone thinking of buying or selling a timeshare and those who want to make the absolute most out of their timeshare experience!