Need Help? You Found the Right Place.
Whether you have a question about your TUG membership, need help using the website, or simply do not know where to start with a timeshare problem, TUG is here to help. Email is the fastest and best way to reach us.
Best for membership questions, general timeshare help, website issues, marketplace questions, and anything you are not sure where to ask.
Recommended contact method
The general TUG phone line is primarily handled during afternoon hours in the Eastern time zone. If no one answers, please leave a message.
Email will usually receive attention before voicemail.
Timeshare Users Group (TUG)
1335 Kingsley Avenue #1442
Orange Park, FL 32067
Use regular mail when a physical mailing address is required.
Please check your spam, junk, and Promotions folders. TUG replies can occasionally be incorrectly filtered by email providers. Adding tug@tug2.net to your contacts can also help future messages reach your inbox.
Choosing the right contact option can get you an answer faster.
Questions about joining, renewing, your membership status, payment, or accessing a membership benefit?
Questions about buying, selling, renting, exchanging, maintenance fees, resorts, points, or ownership?
Start with TUG’s two primary owner guides before paying anyone for help.
Need help placing, editing, renewing, or managing a resale, rental, exchange, or giveaway listing?
Received an unsolicited call, resale offer, rental offer, or request for a large upfront fee?
If the purchase was recent, you may still be inside the legal rescission period. Do not delay while waiting for an email response.
TUG’s free owner forums are often the best place for questions about a specific resort, developer, points system, reservation problem, exchange, resale, rental, maintenance fee, or exit situation.
Your question can be seen by experienced owners who may have the exact same ownership or have already dealt with the same problem.
Timeshare Users Group was founded in 1993 by timeshare owners and has remained focused on one simple idea: Owners Helping Owners.
TUG provides independent owner forums, resort reviews, resale and rental listings, free advice articles, scam warnings, and practical help for owners trying to make better decisions about their timeshares.
Just email tug@tug2.net. If your question is better suited for another part of TUG, we can point you in the right direction.
Email tug@tug2.net. Email is the preferred contact method for most questions.
Yes. You can email TUG, but for questions about a specific resort, company, ownership, or transaction, the free TUG forums may provide faster and more detailed owner-to-owner help.
Yes. Start with TUG’s free selling and exit guides. They explain the legitimate options owners can pursue without automatically paying a third-party exit company.
Check your spam, junk, and Promotions folders and add tug@tug2.net to your contacts. Email filtering sometimes prevents replies from appearing in the primary inbox.
Yes. Mail can be sent to Timeshare Users Group, 1335 Kingsley Avenue #1442, Orange Park, FL 32067.
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