If you are
vacationing in a Timeshare, you will eventually be scheduled to attend
a Timeshare Sales Presentation! These meetings are scheduled
(or at least the scheduling is attempted) for nearly all guests who are
staying at the Timeshare itself, be it an existing owner, exchanger or
simply someone renting a unit. This article is intended to
help you be prepared for what to expect when attending one of these
meetings so you are better prepared to sit through it!
Note that these sales presentations can be disguised as many
different things in an attempt to hide the fact that you are going to
have to sit through an attempt to sell you a Timeshare.
most Timeshare resorts, the scheduling of your sales presentation is
not generally done until shortly after check in via a phone call to
your room. The caller is always very polite, and is paid to
not take no for an answer. These folks can be extremely
persistent and will pretty much counter and or ignore any attempts to
get out of attending the meeting.
It is important to note that this individual likely doesn't even work
on the sales team, and is responsible for nothing more than scheduling
your meeting with the salesperson. How persistent are they?
I recently stayed at a resort and flat out told the scheduler
who I was from the start (she was aware of TUG) and politely tried to
inform her that I did not want to waste the salespersons time and did
not feel comfortable taking the free gift ($100 gift card) from the
She rebuffed all of my attempts, and quite frankly the only way to end
the call was to finally schedule. I will say that at no time
did I feel forced or antagonized, she was extremely polite and simply
explained that it did not matter if I was convinced I was not going to
buy..that I should simply attend and hear what they had to say.
As you can see, the individuals who are responsible for scheduling the
call are not interested in the least if you are a valid buyer or not,
its not their job to sell you anything. It is in fact their
job to ensure the sales department schedule is always full.
Ok so it appears I have to go - what now?
It is at this point where your experience can vary from extremely short
and pleasant, to extremely long and miserable! We have had
reports from all extremes of the spectrum, and everywhere in between!
It truly depends on the resort and the salesman on how your
presentation will go! I cannot possibly describe each and every
possible scenario, however it never ceases to amaze me how many folks
go into a presentation convinced they wont buy a thing, and exit the
presentation new owners of a Timeshare!
The next few sections will discuss the
main contents of nearly all Timeshare presentations.
When it comes down to it, you are there to be sold something.
While this is usually a new timeshare, pitches to existing
owners can include "upgrades" to increase point totals you already own.
"Trade ins" that give you some value for your existing
timeshare if you agree to purchase a newer (read more expensive)
timeshare package. As well as "preview/trial" packages for
potential new owners who may be on the fence about buying!
No matter what the pitch to you is, there is one very important thing
you MUST understand, and that will get you through any presentation.
You do not
need to buy right then and there! Nor SHOULD you buy anything
on the spot without doing research.
It is the job of the salesperson to get you to sign that new contract
(for whatever package you are being pitched at the time) right then and
there during the sales presentation. Doing this eliminates
many options and protections for you as a consumer!
Common tactics you might encounter!
practically impossible to list each and every creative tactic in a
salesperson's arsenal, these are some of the more commonly reported
ones for you to listen for during your presentation:
- "X number of extra vacation weeks" that you can have if you buy this package.
- "Buying this timeshare will let you trade/exchange for any other timeshare at any time"
- "If you don't use your Timeshare, we will rent it out for you"
- "Timeshare is an investment that will increase in value!"
of these statements or variations of the above are designed to urge you
to make your decision right then and there and sign up for the deal
they are offering. See if the salesman will put said comments in
writing in the sales contract, and then based on the reaction you can
decide for yourself how far off base the comments were to begin with.
also might get the pitch discussing the "long term comparison" between
the timeshare and a hotel, where the salesman will compare numbers
adding up the cost of hotel stays vs the sales price. What is
nearly always "accidentally left out" is the cost of your annual
maintenance fees which if included, would not make the comparison
numbers very attractive.
But the salesman said this was a one time
This is one of the most common "tactics" used by Timeshare salespersons
to get you to commit during the presentation. Fact is, that
offer will be valid whenever you decide you want to take it.
You could call up the next month after returning home and
doing your research and the salesman would literally jump through the
phone to sign you up for that same deal offered during your
No offer made during a presentation becomes "unavailable" to you the
moment the presentation ends.
There is a reason that the sales presentations are done at the
beginning of your vacation! Your Right of Rescission period
begins the day you sign your contract and varies in length from 3 to 10
days depending on the state. It is quite possible that by the
time you get home from your vacation and get a chance to sit down and
research exactly what you just bought, you might have already passed
the period in which you had to legally cancel. This is not
done by accident folks!
Why would I cancel, surely its cheaper to buy at the
One of the hardest truths TUGGERS discover (usually shortly after
buying during a presentation) is the Timeshare Resale market.
So many folks are desperate to rid themselves of their
timeshares, resale prices for most resorts have never ever been lower.
Yes you can find that exact same interval for pennies on the
dollar vs what you can buy it for right there at the presentation.
At the very least, you owe it to yourself to RESEARCH before
making that decision! If you find later that the price given
to you during the presentation was the best you can do (it wont be),
then by all means call the salesman back up and express your interest
in buying and they will sign you right up!
TUG has saved owners more than $1,000,000 dollars in the past few years
for those that have bought during a sales presentation, then later
found TUG in time to cancel that purchase and buy on the resale market
for pennies on the dollar. We are not making this stuff up!
This thread serves as a reference for owners who have
confirmed they were able to cancel in time and buy resale!
I found TUG and saved thousands of dollars
on my Timeshare purchase!
The salesman said I lose benefits when buying resale?
This is most certainly true of more and more resorts these days!
It is a vain attempt at destroying the resale market so that
resorts can continue to sell NEW timeshares at a grossly inflated
price! If this tactic is used on you during your sales
presentation, you should make the salesman write out right in front of
you exactly which items and services do not apply if you were to buy
this exact same timeshare on the resale market!
This will help you two fold!
- It gives you the exact items you can go and research
to see if there is indeed a way to get those by purchasing resale.
In many cases you will find that some of these "perks" do
indeed apply to any and all owners irregardless of how the timeshare
- It lets you decide if those perks are worth paying
tens of thousands of dollars MORE than buying the same property on the
- One example of this is a large resort
chain offering free limo rides during your vacation to and from the
airport etc for those who purchase a new timeshare package at a certain
price level. This sounds great, and is indeed a fantastic
perk for new owners! However one must keep in perspective
that you could probably get some pretty nice limo service yourself each
trip with an extra $10,000 in your pocket that you saved by buying
quote from a horrible 'B' movie goes something like this:
"During any sales presentation, a sale is always made. Either
the salesmen is successful at selling you his product, or you are
successful in selling him on why you wont buy it."
This could not apply better to the Timeshare world. It is the
job of the salesman to sell you a Timeshare Package, and sadly he has
the benefit of doing it for a living every single work day of his life!
He has heard all the responses, he has seen countless folks
before you give him every excuse in the world on why they aren't going
to buy, and has a creative rebuttal for every one of them. It
is your job as an educated consumer to ensure that you do NOT sign up
for anything without doing the appropriate research!
There is no way you would just walk into a Realtors office and buy a
house without doing your due diligence and research before making such
a financial commitment, there is no reason you should make a decision
on a Timeshare without doing said research either. Any
salesman who tries to convince you otherwise is trying to take
your rights away as a consumer to pad his or her paycheck that week!
1. If you are uncomfortable or have ANY questions or concerns about the
deal, you should not sign.
2. if you are unable to confirm in writing IN THE CONTRACT everything the salesman
has said, you should not sign.
3. if you are unable to do research on the resale market, you should
Each of these three reasons can be used to say no to any contract or offer from a salesman.
That said, buying from the developer may indeed be the best option for
you...however assuming that is the case without following the
instructions and advice above will in most cases make you regret your
purchase should you find out later that you spent way too much money on
If you have more questions or want to search topics, be sure to
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